Name: Understanding Canadian Business 10Th Canadian Edition By William G Nickels - Test Bank
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Understanding Canadian Business 10Th Canadian Edition By William G Nickels – Test Bank

Chapter 11

Motivating Employees

True / False Questions

The sense of satisfaction you get when you achieve an important goal is an intrinsic reward.
TRUE

Accessibility: Keyboard Navigation
Difficulty: Easy
Learning Objective: 11-01 Explain Taylor’s theory of scientific management; and describe the Hawthorne studies and their significance to management.
Topic: 11-01 The Value of Motivation

Extrinsic rewards are those that are given to a person by someone else.
TRUE

Motivation is the drive to act.
TRUE

Since motivation comes from within an individual, there is little that managers can do to help motivate workers.
FALSE

When unhappy workers leave a company, the firm normally ends up benefiting financially.
FALSE

Mark has just successfully completed a very challenging assignment given to him by his supervisor at work. The feeling of accomplishment and satisfaction Mark experiences as the result of his success is an example of an extrinsic reward.
FALSE

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 11-01 Explain Taylor’s theory of scientific management; and describe the Hawthorne studies and their significance to management.
Topic: 11-01 The Value of Motivation

Frederick Taylor’s goal was to find ways to improve worker motivation by making work more interesting and challenging.
FALSE

A key element of Frederick Taylor’s approach was the time and motion study, which examined the tasks performed to complete a job and the time needed to complete each task.
TRUE

Frederick Taylor based his approach on the belief that each worker was an individual who should be treated as a unique asset to the firm.
FALSE

Scientific management became the dominant strategy for improving productivity during the early 1900s.
TRUE

Elton Mayo is known as the father of scientific management.
FALSE

Frederick Taylor believed that workers would be more productive if they were allowed to decide for themselves which methods at work to use.
FALSE

Three elements were basic to Taylor’s approach: time, methods, and rules of work.
TRUE

Frederick Taylor’s ideas about improving worker productivity attracted a lot of attention at the time but had little lasting significance.
FALSE

The Green Velvet Lawn Care Company teaches all of its workers specific methods for fertilizing and seeding lawns. The methods are designed to ensure adequate lawn coverage with a minimum of time and effort. All workers are expected to follow these methods precisely. Green Velvet’s approach to lawn care is consistent with the ideas of scientific management.
TRUE

Elton Mayo developed the principle of motion economy.
FALSE

Randy is a supervisor at an assembly plant for a major manufacturer. Randy has observed that most workers he supervises are more productive if he lets them have some freedom and flexibility in how they go about their work. Randy’s experience is consistent with the teachings of scientific management.
FALSE

Accessibility: Keyboard Navigation
Difficulty: Hard
Learning Objective: 11-01 Explain Taylor’s theory of scientific management; and describe the Hawthorne studies and their significance to management.
Topic: 11-02 Frederick Taylor: The Father of Scientific Management

One of the original objectives of the Hawthorne studies was to determine the degree of lighting needed in the workplace to enable workers to achieve optimum productivity.
TRUE

The original results of the Hawthorne studies proved that workers were much more productive when they worked in well-lit areas than when they worked in poorly lit areas.
FALSE

A major conclusion of the Hawthorne studies was that the best way to motivate workers was with monetary incentives such as pay raises and bonuses.
FALSE

The tendency of workers to behave differently when they know they are being studied is known as the Taylor effect.
FALSE

The results of the Hawthorne studies encouraged researchers to begin studying human motivation and managerial styles that lead to higher productivity.
TRUE

Elton Mayo’s researchers concluded that worker motivation improved when managers listened to their ideas and suggestions.
TRUE

The Hawthorne studies proved that the methods of scientific management were the best way to achieve maximum productivity among workers.
FALSE

Harrison is a manager for a small metal fabrication company. He wants to find ways to improve worker motivation and has read about the Hawthorne studies conducted by Elton Mayo and his colleagues. He believes, these studies offer important insights into what motivates workers. Harrison is not likely to support the methods and ideas associated with scientific management.
TRUE

Frederick Taylor encouraged managers to make use of psychological techniques to improve worker motivation.
FALSE

Helen is conducting an experiment to determine how temperatures affect the productivity of workers. She has just completed the first phase of her experiment, in which she had a group of workers perform job related tasks in a special room where the temperature was 10 degrees cooler than on the factory floor. The workers in the experimental group consistently outperformed workers in the factory. The Hawthorne effect suggests that the most likely reason for this improvement in performance is that the cooler working conditions allowed the workers in the experiment to work harder without getting tired.
FALSE

Hal is a small business owner who wants to find a way to increase the productivity of his employees. He has just finished reading a book on worker motivation and found the book’s discussion of the Hawthorne studies particularly relevant. Based on his reading, Hal is likely to view pay increases as the best way to improve employee motivation.
FALSE

Abraham Maslow believed that motivation arises from the desire to satisfy unmet needs.
TRUE

Accessibility: Keyboard Navigation
Difficulty: Easy
Learning Objective: 11-02 Identify the levels of Maslow’s hierarchy of needs and apply them to employee motivation. Contrast this with the motivators and hygiene factors identified by Herzberg.
Topic: 11-04 Abraham Maslow’s Hierarchy of Needs

According to Maslow, it is impossible to rank human needs in any logical order.
FALSE

According to Maslow, people will try to satisfy lower order needs before they turn their attention to higher order needs.
TRUE

Safety needs are at the lowest level in Maslow’s hierarchy of needs.
FALSE

Maslow referred to the needs people had for recognition and acknowledgement from others as esteem needs.
TRUE

According to Maslow, a satisfied need is no longer a motivator.
TRUE

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 11-02 Identify the levels of Maslow’s hierarchy of needs and apply them to employee motivation. Contrast this with the motivators and hygiene factors identified by Herzberg.
Topic: 11-04 Abraham Maslow’s Hierarchy of Needs

In Maslow’s hierarchy, self-actualization needs are those needs associated with basic survival, such as the need for food and shelter.
FALSE

Social needs are the highest level of needs in Maslow’s hierarchy.
FALSE

In Maslow’s view, social needs include the need to feel loved and accepted.
TRUE

Maslow believed that lower-level needs may emerge at any time when they are not met and take our attention away from higher-level needs.
TRUE

In order to motivate their employees, managers in poor nations should establish working conditions that focus on meeting their workers’ self-actualization needs.
FALSE

According to the theory developed by Maslow, the primary source of motivation for most workers in Canada d stem from the desire to satisfy their physiological and safety needs.
FALSE

Jimmy is a talented musician and has already won a number of awards. Still, he practices about two hours every day, trying to reach his highest potential. Jimmy is motivated by self-actualization needs.
TRUE

Millie recently accepted a new job with better pay and a high degree of job security. She is now able to live in a nicer apartment and maintain a comfortable life style. However, she still feels like an “outsider” at work and does not yet believe that her fellow workers have really accepted her into their group. According to Maslow’s views, Millie now would be motivated by a desire to satisfy her social needs.
TRUE

Accessibility: Keyboard Navigation
Difficulty: Hard
Learning Objective: 11-02 Identify the levels of Maslow’s hierarchy of needs and apply them to employee motivation. Contrast this with the motivators and hygiene factors identified by Herzberg.
Topic: 11-04 Abraham Maslow’s Hierarchy of Needs

Jon earns a decent salary and is on friendly terms with the other workers in his department. He is, however, a bit frustrated because his supervisors and the other workers in his department don’t always seem to recognize or appreciate some of his accomplishments. Jon is most likely to be motivated by the desire to meet his esteem needs.
TRUE

According to Maslow’s hierarchy of needs, if someone is currently motivated by recognition for a job well done, they could never be motivated by a need to build friendships.
FALSE

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