Procedures & Theory for Administrative Professionals 7th Edition by Karin M. Stulz – Test Bank

Procedures & Theory for Administrative Professionals 7th Edition by Karin M. Stulz – Test Bank

Chapter 6 Test

True/False
Indicate whether the statement is true or false.

____ 1. A leader who delegates gets more accomplished.

____ 2. Elizabeth worked hard for the quarterly bonus. This is an example of an intrinsic motivator.

____ 3. Managers focus more on the long term, and leaders focus more on the short term.

____ 4. Condoleezza Rice provides a good illustration of a leader who sets an example for others.

____ 5. An online survey is an effective way for an administrative professional to gather information.

____ 6. Being able to set goals and solve problems are characteristics of the leadership trait of self-management.

____ 7. Taking ownership of the responsibility for the success or failure of a group is part of leading.

____ 8. To communicate effectively, leaders may repeat instructions in another way to make sure everyone understands.

____ 9. Leaders should not send reminders for approaching deadlines because that can convey a sense of mistrust and lack of confidence in group members.

____ 10. Effective leaders do not try to prevent conflict, since that is almost impossible. Instead, they prepare to handle conflict when it happens.

Multiple Choice
Identify the choice that best completes the statement or answers the question.

____ 11. Which qualities does Jack Welch believe a leader should possess?
a. integrity, intelligence, and emotional maturity
b. an upbeat attitude and the ability to convey it to others
c. the abilities to make tough decisions and to get things done
d. All of the above

____ 12. Helping employees grow and succeed is a concept associated with the _____ leadership theory introduced by Robert Greenleaf.
a. servant c. autocratic
b. situational d. lifelong

____ 13. Which writer and researcher is associated with the theory that calls for leaders to be designers, teachers, and stewards?
a. Peter Senge c. Stephen Covey
b. Robert Greenleaf d. Jim Collins

____ 14. Which writer and researcher is associated with the theory that a leader should set a good example, involve employees in setting goals, align company practices and values, and let employees decide how to achieve goals?
a. Peter Senge c. Stephen Covey
b. Robert Greenleaf d. Jim Collins

____ 15. Which writer and researcher identifies five levels of leadership: executive, effective leader, competent manager, contributing team member, and highly capable individual?
a. Robert Greenleaf c. Stephen Covey
b. Peter Senge d. Jim Collins

____ 16. According to General Ronald Fogleman, which quality besides sincerity does a leader with integrity possess?
a. consistency
b. substance
c. good finisher
d. All of the above