ORGB 3 Student Edition 3rd Edition by Debra L. Nelson – Test Bank

ORGB 3 Student Edition 3rd Edition by Debra L. Nelson – Test Bank

CHAPTER 8—COMMUNICATION

MULTIPLE CHOICE

1. The Department of Labor has identified which interpersonal communication skill as being necessary for successful functioning in the workplace?
a. empathy
b. writing
c. serving clients
d. understanding

ANS: C PTS: 1 DIF: Moderate REF: p. 125
OBJ: 1 NAT: AACSB Communication | Individual Dynamics
TOP: Interpersonal Communication MSC: BLOOMS Level I Knowledge

2. The evoking of a shared or common meaning in another person is called:
a. interpersonal communication
b. communication
c. a response pattern
d. the message

ANS: B PTS: 1 DIF: Easy REF: p. 125
OBJ: 1 NAT: AACSB Communication | Individual Dynamics
TOP: Interpersonal Communication MSC: BLOOMS Level I Knowledge

3. The element of the communication model that contains the thoughts and feelings the communicator is attempting to elicit in the receiver is the:
a. data
b. feedback
c. message
d. information

ANS: C PTS: 1 DIF: Easy REF: p. 126
OBJ: 1 NAT: AACSB Communication | Individual Dynamics
TOP: An Interpersonal Communication Model
MSC: BLOOMS Level I Knowledge

4. The window through which we interact with people and that influences the quality, accuracy, and clarity of the communication is called:
a. a perceptual screen
b. a communication filter
c. an interpretation funnel
d. the communication vacuum

ANS: A PTS: 1 DIF: Moderate REF: p. 125
OBJ: 1 NAT: AACSB Communication | Individual Dynamics
TOP: An Interpersonal Communication Model
MSC: BLOOMS Level I Knowledge

5. When a supervisor sends a message to his/her employees who comprise a diverse workgroup, both parties to the message should be sensitive to:
a. perceptual screens
b. only verbal characteristics of the message
c. the informal communication channel
d. non-feedback

ANS: A PTS: 1 DIF: Moderate REF: p. 125
OBJ: 1 NAT: AACSB Communication | AACSB Analytic | Individual Dynamics
TOP: An Interpersonal Communication Model
MSC: BLOOMS Level III Application