Organizational Behavior Improving Performance And Commitment In The Workplace By Jason A Colquitt – Test Bank

Organizational Behavior Improving Performance And Commitment In The Workplace By Jason A Colquitt – Test Bank

Chapter 09
Learning and Decision Making

Multiple Choice Questions

1. Which of these reflects relatively permanent changes in an employee’s knowledge or skill that result from experience?
A. Decision making
B. Learning
C. Intuition
D. Consensus
E. Heuristics

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 09-01 What is learning; and how does it affect decision making?
Topic: 09-01 Learning and Decision Making

2. _______ refers to the process of generating and choosing from a set of alternatives to solve a problem.
A. Decision making
B. Learning
C. Intuition
D. Consensus
E. Heuristics

Accessibility: Keyboard Navigation
Difficulty: Easy
Learning Objective: 09-01 What is learning; and how does it affect decision making?
Topic: 09-01 Learning and Decision Making

3. Research shows that the differences between experts and novices are almost always a function of:
A. intelligence
B. consensus
C. heuristics
D. gender
E. learning

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 09-01 What is learning; and how does it affect decision making?
Topic: 09-01 Learning and Decision Making

4. True learning only occurs when:
A. employees forget to mimic the behaviours of experts.
B. experts play the role of novices.
C. changes in behaviour become relatively permanent.
D. the first time an employee makes the right decision.
E. the status quo is preserved.

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 09-01 What is learning; and how does it affect decision making?
Topic: 09-01 Learning and Decision Making

5. The knowledge and skills that distinguish experts from novices and less experienced people is referred to as:
A. halo effect.
B. expertise.
C. heuristics.
D. satisficing.
E. bounded rationality.

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 09-01 What is learning; and how does it affect decision making?
Topic: 09-02 Why do some employees learn to make decisions better than others?

6. Employees learn which two basic types of knowledge?
A. Verbal and written
B. Explicit and tacit
C. Internal and external
D. Observed and expressed
E. Individual and group