Operations Management 11th Edition By Jay Heizer – Test Bank

Operations Management 11th Edition By Jay Heizer – Test Bank

Operations Management, 11e (Heizer/Render)
Chapter 7 Process Strategy

Section 1 Four Process Strategies

1) A firm’s process strategy is its approach to transforming resources into goods and services.
Answer: TRUE
Diff: 1
Key Term: Process strategy
Objective: LO1
Learning Outcome: Describe major approaches to sales and operations planning
flexible manufacturing system

2) Intermittent processes are organized around processes.
Answer: TRUE
Diff: 2
Key Term: Process focus
Objective: LO1
Learning Outcome: Describe major approaches to sales and operations planning

3) In process-focused facilities, utilization of facilities is low.
Answer: TRUE
Diff: 2
Key Term: Process focus
Objective: LO1
Learning Outcome: Describe major approaches to sales and operations planning

4) The typical full-service restaurant uses a product-focused process.
Answer: FALSE
Diff: 2
Key Term: Process focus
Objective: LO1
Learning Outcome: Describe major approaches to sales and operations planning

5) Harley-Davidson, because it has so many possible combinations of products, utilizes the process strategy of mass customization.
Answer: FALSE
Diff: 2
Key Term: Repetitive process
Objective: LO1
Learning Outcome: Describe major approaches to sales and operations planning

6) The assembly line is a classic example of a repetitive process.
Answer: TRUE
Diff: 1
Key Term: Repetitive process
Objective: LO1
Learning Outcome: Describe major approaches to sales and operations planning
7) The tool that calculates which process has the lowest cost at any specified production volume is a crossover chart.
Answer: TRUE
Diff: 2
Key Term: Crossover chart
Objective: LO2
Learning Outcome: Describe major approaches to sales and operations planning

8) The term focused processes refers to the quest for increased efficiency, whether in goods or services, that results from specialization.
Answer: TRUE
Diff: 2
Objective: LO1
Learning Outcome: Describe major approaches to sales and operations planning

9) A job shop is an example of a(n):
A) repetitive process.
B) continuous process.
C) line process.
D) intermittent process.
E) specialized process.
Answer: D
Diff: 2
Key Term: Process focus
Objective: LO1
Learning Outcome: Describe major approaches to sales and operations planning

10) Three of the four types of processes are:
A) goods, services, and hybrids.
B) manual, automated, and service.
C) process focus, repetitive focus, and product focus.
D) modular, continuous, and technological.
E) input, transformation, and output.
Answer: C
Diff: 2
Objective: LO1
Learning Outcome: Describe major approaches to sales and operations planning