Operations And Supply Chain Management 9th Edition Roberta Russell – Test Bank

Operations And Supply Chain Management 9th Edition Roberta Russell – Test Bank

Chapter 6:
Processes and Technology

True/False

1. A process is a group of unrelated tasks with specific inputs and outputs.
Ans: False
Difficulty: Easy

Learning Objective: LO 1

2. Process design specifies what tasks need to be done and how they are to be coordinated among functions, people, and organizations.
Ans: True
Difficulty: Easy

Learning Objective: LO 1

3. Planning, analyzing, and improving processes is the function of operations management.
Ans: True
Difficulty: Easy

Learning Objective: LO 1

4. The organization’s overall approach for producing goods and providing services is its process strategy.
Ans: True
Difficulty: Easy

Learning Objective: LO 1

5. A firm’s process strategy defines the extent of customer involvement in providing a service.
Ans: True
Difficulty: Easy

Learning Objective: LO 1

6. Producing a high volume of a single product is a characteristic of batch production.
Ans: False
Difficulty: Easy

Learning Objective: LO 1

7. Most of the operations in batch production involve assembly rather than fabrication.
Ans: False
Difficulty: Easy

Learning Objective: LO 1

8. Process planning determines how a manufactured good is produced or a service is provided.
Ans: True
Difficulty: Easy

Learning Objective: LO 1

9. Companies that control the production of virtually all of the parts that go into a product are said to be horizontally integrated.
Ans: False
Difficulty: Moderate

Learning Objective: LO 1

10. Outsourcing occurs when a company cannot or will not make all the parts that go into a product.
Ans: True
Difficulty: Easy

Learning Objective: LO 1