Operations and Supply Chain Management The Core 5th Edition By F. Robert Jacobs – Test Bank

Operations and Supply Chain Management The Core 5th Edition By F. Robert Jacobs – Test Bank

Operations and Supply Chain Management: The Core, 5e (Jacobs)
Chapter 10 Quality Management and Six Sigma

1) TQM was defined in the textbook as managing the entire organization so that it excels on all dimensions of products and services that are important to the customer.

Answer: TRUE
Explanation: Total quality management may be defined as “managing the entire organization so that it excels on all dimensions of products and services that are important to the customer.”
Difficulty: 1 Easy
Topic: Total Quality Management
Learning Objective: 10-01
Bloom’s: Remember
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation

2) TQM is an acronym meaning “total quality measurement.”

Answer: FALSE
Explanation: Total quality management may be defined as “managing the entire organization so that it excels on all dimensions of products and services that are important to the customer.” It has two fundamental operational goals, namely
1. Careful design of the product or service.
2. Ensuring that the organization’s systems can consistently produce the design.
These two goals can only be achieved if the entire organization is oriented toward them—hence the term total quality management. TQM became a national concern in the United States in the 1980s.
Difficulty: 1 Easy
Topic: Total Quality Management
Learning Objective: 10-01
Bloom’s: Remember
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation

3) One tool used in total quality management is the run chart.

Answer: TRUE
Explanation: The tools common to all quality efforts, including Six Sigma, are flowcharts, run charts, Pareto charts, histograms, checksheets, cause-and-effect diagrams, and control charts.
Difficulty: 1 Easy
Topic: Six-Sigma Quality
Learning Objective: 10-03
Bloom’s: Remember
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation

4) One SPC tool used in total quality management is the Pareto chart.

Answer: TRUE
Explanation: The tools common to all quality efforts, including Six Sigma, are flowcharts, run charts, Pareto charts, histograms, checksheets, cause-and-effect diagrams, and control charts.
Difficulty: 1 Easy
Topic: Six-Sigma Quality
Learning Objective: 10-03
Bloom’s: Remember
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation

5) An operational goal of total quality management is the careful design of the product or service.

Answer: TRUE
Explanation: Total quality management has two fundamental operational goals:
1. Careful design of the product or service.
2. Ensuring that the organization’s systems can consistently produce the design.
Difficulty: 1 Easy
Topic: Total Quality Management
Learning Objective: 10-01
Bloom’s: Remember
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation

6) An operational goal of total quality management is ensuring that the organization’s systems can consistently produce the product or service as it is designed.

Answer: TRUE
Explanation: Total quality management has two fundamental operational goals:
1. Careful design of the product or service.
2. Ensuring that the organization’s systems can consistently produce the design.
Difficulty: 1 Easy
Topic: Total Quality Management
Learning Objective: 10-01
Bloom’s: Remember
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation