MGMT7, 7th Edition By Chuck Williams – Test Bank

MGMT7, 7th Edition By Chuck Williams – Test Bank

Chapter 09

1. The process view of an organization will typically be very similar to the structural, hierarchical view of the organization.
a. True
b. False

ANSWER: False
RATIONALE: The process view of an organization will typically be very different from the structural, hierarchical view of the organization.
POINTS: 1
LEARNING OBJECTIVES: WILL.MGMT.15.9.01 – 9.1
TOPICS: AACSB Analytic

2. The two disadvantages associated with product departmentalization are costly duplication and difficulties with cross- departmental coordination.
a. True
b. False

ANSWER: True
POINTS: 1
LEARNING OBJECTIVES: WILL.MGMT.15.9.01b – 9.1b
TOPICS: AACSB Analytic

3. Specialized jobs are generally inefficient. a. True
b. False

ANSWER: False
RATIONALE: Specialized jobs are highly efficient but can be tedious unless managers use job rotation, job enlargement, and job enrichment to make them more interesting.
POINTS: 1
LEARNING OBJECTIVES: WILL.MGMT.15.9.03a – 9.3a
TOPICS: AACSB Analytic

4. Job enlargement and job enrichment mean essentially the same thing. a. True
b. False

ANSWER: False
RATIONALE: While job enlargement increases the number of tasks performed, job enrichment adds a fundamentally different dimension: authority and control to make meaningful decisions about the work.
POINTS: 1
LEARNING OBJECTIVES: WILL.MGMT.15.9.03b – 9.3b
TOPICS: AACSB Analytic

5. is the collection of activities that transforms inputs into outputs that customers value. a. Reengineering
b. Functionalization
c. Organizational structure d. Production positioning
e. Organizational process

ANSWER: e
POINTS: 1
LEARNING OBJECTIVES: WILL.MGMT.15.9.01 – 9.1
TOPICS: AACSB Analytic

6. One of the key assumptions underlying the chain of command is report to just one supervisor.
a. delegation of command b. empowerment
c. synergistic authority d. unity of command
e. centralization of authority

ANSWER: d
POINTS: 1
LEARNING OBJECTIVES: WILL.MGMT.15.9.02a – 9.2a
TOPICS: AACSB Analytic

, which means that workers should

7. A(n) function is an activity that contributes directly to creating or selling the company’s products. a. staff
b. line
c. mechanistic d. organic
e. charted

ANSWER: b
POINTS: 1
LEARNING OBJECTIVES: WILL.MGMT.15.9.02b – 9.2b
TOPICS: AACSB Analytic