Information Systems For Business An Experiential Approach 1st Edition By Craig Van – Test Bank

Chapter 1: The Value of Information

Test Bank

Multiple Choice
1. Data can best be described as:
a. raw symbols (unconnected facts) (ref 1-5)
b. information
c. wisdom
d. knowledge
e. software
2. Data that has been processed into something useful is:
a. raw data
b. information (ref 1-5)
c. knowledge
d. wisdom
e. hardware
3. What is the difference between data and information?
a. Data is raw and is converted to information once it has been processed. (ref 1-5)
b. Information is knowledge, data is not.
c. Data is stored, information is not.
d. Data must be numbers, information must be text.
e. They are the same thing.
4. Knowledge can best be described as:
a. data
b. a person, place or thing
c. information that is applied to some decision or action (ref 1-5)
d. the description of information
e. stored data
5. Wisdom involves:
a. age and life experience
b. formal education
c. using consultants
d. reviewing data
e. using knowledge for the greater good (ref 1-5)
6. When considering data, information, knowledge and wisdom as a hierarchy, which of these is deeper and more uniquely human?
a. Data
b. Information
c. Knowledge
d. Wisdom (ref 1-5)
e. None of the above
7. The hardware, software and media used to store, organize, retrieve and communicate information is known as __________.
a. information technology (ref 1-6, glossary)
b. information systems
c. usefulness
d. connectedness
e. data
8. What is information technology?
a. The hardware used in an organization
b. An information system
c. The hardware, software and media used to store, organize, retrieve and communicate information (ref 1-6)
d. Applying technology to organizations
e. Applying technology to systems
9. What is the hardware, software and media used to store, organize, retrieve and communicate information called?
a. Information technology (ref 1-6)
b. Information systems
c. Hardware
d. Software
e. Usefulness
10. Information systems enable users to ____________.
a. research alternative solutions
b. identify business strategic solutions
c. connect and process data to help with management decision making (ref 1-6)
d. store data
e. share information rapidly
11. Two important concepts that are framed by understanding the DIK hierarchy are:
a. connectedness and usefulness (ref 1-6)
b. time and location
c. news and opinion
d. relevance and timeliness
e. intelligence and data
12. ____________ combinesbits of data giving the data some context and meaning.
a. Identifying subsystems
b. Labeling relationships
c. Developing scenarios
d. Connecting data elements (ref 1-6)
e. Correcting errors
13. To be useful, information is ______ and ________ ,which leads to knowledge.
a. understood, explained
b. interpreted, applied (ref 1-6)
c. complete, evaluated
d. reviewed, approved
e. identified, dissected
14. The ability to efficiently and effectively determine what information is needed, then access, evaluate, use, and manage that information in an ethical manner is__________.
a. information literacy (ref 1-7)
b. information technology
c. information systems
d. connectedness and usefulness
e. information knowledge
15. What are the three main purposes that all business use information for?
a. Reading, writing, and arithmetic
b. Data, storage, and hardware
c. Software, communications, and process support
d. Decision-making, software, and hardware
e. Communications, process support, and decision-making (ref 1-10)
16. A set of coordinated activities that lead to a specific goal or outcome is known as:
a. rules
b. business process (ref 1-10)
c. strategic goals
d. management directives
e. vision
17. Decision making involves choosing alternatives. Making this choice requires ____________.
a. researching every available source
b. reviewing unsolicited information
c. information about the alternatives (ref 1-12)
d. full knowledge of all available options
e. input from management
18. Individuals in information systems careers ______________.
a. create, and develop websites
b. design, build, support or manage information systems (ref 1-14)
c. define organization vision
d. purchase hardware
e. maintain databases
19. People in __________________ careers use systems to retrieve, report on and analyze information contained in systems.
a. information systems
b. information research
c. insurance adjusters
d. information analysis (ref 1-14)
e. accounting and finance
20. Which part of an “information system” is the most critical?
a. The system
b. The information (ref page 1)
c. The data
d. The knowledge
e. The technology
21. What is believed to be the most critical skill for the future?
a. Wise decision making
b. Information management
c. Knowledge management
d. Information discovery
e. Information literacy (ref page 5)
22. _________ is a process by which information is exchanged between individuals through a common system of symbols, signs, or behavior.
a. Knowledge sharing
b. Text messaging
c. Communication (ref page 6)
d. Language
e. Information Literacy
23. Which of the following is information that is applied to some decision or action?
a. Data
b. Wisdom
c. Knowledge (ref 1-5)
d. Decision making
e. Information literacy
24. Which of the following refers to using knowledge for the greater good?
a. Data processing
b. Ethics
c. Information literacy
d. Decision making
e. Wisdom(ref 1-5)
25. ______________ enable users to connect and process data to help with management decision making.
a. Decision making tools
b. Information technologies
c. Information systems (ref 1-6)
d. Knowledge management systems
e. Expert systems
Reflection Questions
1. Plan a productive day without using any information technology. What are the biggest challenges that you will face? (ref 1-4)
Answers will vary
2. If you were looking to buy a home, how would you begin to do research about purchasing a home? (ref 1-9)
Answers will vary
3. Have you previously considered either a career in information systems or information analysis? Which of these two fields could you see yourself going in to? Why?(ref 3-18)
Answers will vary

Short Answer Questions
1. What is the difference between data and information? Give examples. (ref 1-4)
A: Data lacks any real meaning or context. When we combine the original data with other, related data, we now have information that helps us interpret
Rubric: 3 (Proficient)-Both aspects of the description correctly identified
2 (Adequate)- One aspect of the description correctly identified
1 (Limited)-No aspects of the description correctly identified
2. How has the processing of data changed over time? For what purpose is data generally processed for today? (ref 1-6)
A: In the early days, the focus was on processing data for relatively straightforward tasks, such as processing payrolls or bookkeeping. More recently there has been movement towards being able to manage knowledge.
Rubric: 3 (Proficient)-Both aspects of the description correctly identified
2 (Adequate)- One aspect of the description correctly identified
1 (Limited)-No aspects of the description correctly identified
3. What does it mean to be information literate?
A: Information literacy boils down to the ability to efficiently and effectively determine what information is needed, then access, evaluate, use, and manage that information in an ethical manner.
Rubric: 3 (Proficient)-All aspects of the description correctly identified
2 (Adequate)- Two aspects of the description correctly identified
1 (Limited)-One or none aspects of the description correctly identified
4. What is a business process? Why is it important? Give an example. (ref 1-11)
A: A business process is a set of coordinated activities that lead to a specific goal or outcome. Many business processes are quite complex and involve many different parts of a business. Examples may vary
Rubric: 3 (Proficient)-All aspects of the description correctly identified
2 (Adequate)- Two aspects of the description correctly identified
1 (Limited)-One or none aspects of the description correctly identified
5. Some businesses use information as a product. Give an example of a business that uses information as a product and how it works. (ref 1-12)
A: . For example, the Nielsen Company (http://www.nielsen.com/) gathers information on television viewing habits and sells this information to various clients who use the information for decision-making. While all businesses use information for communication, process support and decision-making, only some businesses use information as a product. Second, information can be used to gain strategic value.
Rubric: 3 (Proficient)-All aspects of the description correctly identified
2 (Adequate)- Two aspects of the description correctly identified
1 (Limited)-One or none aspects of the description correctly identified

6. What is the difference between an information systems and information analysis career? What types of background do you need for each? (ref 1-14)
   A: Individuals in information systems careers design, build, support or manage information systems. These are the jobs that typically require a major in information systems or a related field. People in information analysis careers use these systems to retrieve, report on and analyze the information contained in the systems.
   Rubric: 3 (Proficient)-All aspects of the description correctly identified
   2 (Adequate)- Two aspects of the description correctly identified
   1 (Limited)-One or none aspects of the description correctly identified

Chapter 2: Introduction to Information Systems

Test Bank

Multiple Choice
1. An information system is a combination of ________, ________, _______, and processes.
a. numbers, letters, symbols
b. protocol, resources, memory
c. technology, data, people (ref 2-4)
d. adaptation, data, people
e. processes, technology, data
2. An information system is directed towards the _______, ________, ________, organization, retrieval and communication of information.
a. validity, collection, standardization
b. collection, manipulation, storage (ref 2-4)
c. design, manipulation, administration
d. authority, usefulness, intelligence
e. collection, progression, usefulness
3. A set of interacting components, working together to form a complex, integrated whole in order to achieve some goal by taking inputs and processing them to produce outputs is known asa(n) ___________ .
a. system (ref 2-6)
b. component
c. information
d. process
e. data
4. A _________ is an element of a system. For example, a television might be a part of a home entertainment system.
a. piece
b. section
c. unit
d. component (ref 2-6)
e. particle
5. _________ can take many different forms ranging from human organs to computer software.
a. Components (ref 2-6)
b. Data
c. Information
d. Subsystem
e. Interchange
6. The goal of a system is achieved by _______________ .
a. adding steps to a simple process
b. organizing information into databases
c. taking inputs and processing them to produce outputs (ref 2-7)
d. removing information that is old or stale
e. none of the above
7. The process by which a system regulates itself by monitoring its own output is__________.
a. feedback (ref 2-7)
b. transfer
c. interchange
d. serial
e. interface
8. An open system is a system that ______________.
a. requires specific input
b. interacts with its environment (ref 2-7)
c. can be used by any user
d. uses cross -functional models
e. increases validity
9. A subsystem is a system that is _____________.
a. under review for errors
b. located under the original system
c. not fully tested
d. allows for interaction with other systems
e. part of a larger system (ref 2-8)
10. ____________ is the idea that in an open system there are many different paths to the final outcome.
a. Open source
b. Equifinality(ref 2-8)
c. Random access
d. Multiple paths
e. Closed destination
11. _________ is a set of functions intended to ensure the proper operation of a system.
a. Control (ref 2-8)
b. Initialization
c. Feedback
d. Formatting
e. Decision making
12. What is the most important component of any information system?
a. Hardware
b. Software
c. Business rule
d. People (ref 2-10)
e. Feedback
13. It is important to realize that an information system does not require a(n) ____________.
a. person
b. input
c. computer (ref 2-9)
d. output
e. process
14. Information systems include the following operations:
a. resource, format, transfer, storage, processing
b. format, input, transfer, interface, control
c. input, interface, memory, processing, control
d. operating system, application software, random access memory
e. input, processing, storage, output, control (ref 2-10)
15. What are the six critical elements of an information system?
a. Data, hardware, software, communication media, procedures, people (ref 2-11, 2-12)
b. Money, technology, people, opportunity, planning, implementation
c. Data, systems, peripherals, hardware, decisions, people
d. Location, collection, openness, management, procedures, authority
e. Technology, management, executives, organization, departments, communication
16. Operating systems such as Windows and Linux are examples of what type of software?
a. Process software
b. Manufacturing software
c. Systems software (ref 2-13)
d. Application software
e. Enterprise resource software
17. While using word processing software to type your paper for an English course you realize that you are actually using __________ software to complete your work.
a. data
b. application (ref 2-13)
c. systems
d. anti virus
e. instant messaging
18. While waiting tables at a local restaurant, your last table ordered steak, lobster, and two soft drinks. Which elements of the restaurant information system would these items most likely be?
a. Data (ref 2-14)
b. Hardware
c. Software
d. Procedures
e. Communications media
19. ______ serves as facts that are manipulated by the system to produce information.
a. Data (ref 2-14)
b. Hardware
c. Software
d. Procedures
e. Communications media
20. The _________ performs computations, stores the data and software used by the system, displays information and provides the platform for users to interact with thesystem.
a. person
b. software
c. hardware (ref 2-14)
d. information
e. operating system
21. The __________ controls the operation of the computer, including how the data are retrieved, manipulated and communicated.
a. person
b. data
c. hardware
d. software (ref 2-14)
e. business rule
22. When sitting at the coffee shop on campus, you connect to the wireless network so that you can research a project for management class. What element of an information system is the wireless connection?
a. Data
b. People
c. Software
d. Hardware
e. Communication media (ref 2-15)