Illustrated Course Guides Written Communication – Soft Skills for a Digital Workplace 3rd Edition by Jeff Butterfield – Test Bank

Illustrated Course Guides Written Communication – Soft Skills for a Digital Workplace 3rd Edition by Jeff Butterfield – Test Bank

Part 05

1. Business letters are the most popular way to exchange written messages.
a. True
b. False
ANSWER: False
POINTS: 1
REFERENCES: Written Communication 97
QUESTION TYPE: True / False
HAS VARIABLES: False
DATE CREATED: 5/3/2016 4:01 PM
DATE MODIFIED: 5/3/2016 4:01 PM

2. You usually write letters to communicate with people inside your organization.
a. True
b. False
ANSWER: False
POINTS: 1
REFERENCES: Written Communication 97
QUESTION TYPE: True / False
HAS VARIABLES: False
DATE CREATED: 5/3/2016 4:01 PM
DATE MODIFIED: 5/3/2016 4:01 PM

3. Avoid using “Miss” and “Mrs.” in your salutations because they make assumptions about the age and marital status of your reader.
a. True
b. False
ANSWER: True
POINTS: 1
REFERENCES: Written Communication 102
QUESTION TYPE: True / False
HAS VARIABLES: False
DATE CREATED: 5/3/2016 4:01 PM
DATE MODIFIED: 5/3/2016 4:01 PM

4. Only the first word of the complimentary close is capitalized.
a. True
b. False
ANSWER: True
POINTS: 1
REFERENCES: Written Communication 104
QUESTION TYPE: True / False
HAS VARIABLES: False
DATE CREATED: 5/3/2016 4:01 PM
DATE MODIFIED: 5/3/2016 4:01 PM

5. A handwritten signature is still required with the simplified letter format.
a. True
b. False
ANSWER: False
POINTS: 1
REFERENCES: Written Communication 106
QUESTION TYPE: True / False
HAS VARIABLES: False
DATE CREATED: 5/3/2016 4:01 PM
DATE MODIFIED: 5/3/2016 4:01 PM

6. If you can comply with only part of your reader’s request, start with the bad news.
a. True
b. False
ANSWER: False
POINTS: 1
REFERENCES: Written Communication 108
QUESTION TYPE: True / False
HAS VARIABLES: False
DATE CREATED: 5/3/2016 4:01 PM
DATE MODIFIED: 5/3/2016 4:01 PM