Human Resource Management In Canada, Canadian 11th Edition By Cole- Test Bank

Human Resource Management In Canada, Canadian 11th Edition By Cole- Test Bank

Chapter 10

MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
1)

Which of the following is true about performance management?

1)

_______
A)

It is indirectly related to achieving strategic objectives.
B)

Better performance management represents a largely untapped opportunity to improve company profitability.
C)

The process does not involve coaching.
D)

The process contains 3 steps.
E)

Research indicates that most companies manage performance well.

2)

The critical step in employees’ understanding of how their work makes a contribution is:

2)

_______
A)

the appraisal session.
B)

defining performance expectations.
C)

the promotion decision.
D)

the career planning session.
E)

the pay decision.

3)

To clarify performance expectations, ________ should be developed.

3)

_______
A)

strategic objectives
B)

an HR strategy
C)

measurable standards
D)

a business plan
E)

a list of traits

4)

The following are reasons for the failure of a performance appraisal EXCEPT:

4)

_______
A)

arguing and poor communications which arise as problems during feedback sessions.
B)

not telling employees ahead of time exactly what is expected of them.
C)

a lenient supervisor.
D)

having poor measures of performance.
E)

clearly defining performance standards.

5)

The job description often is not sufficient to clarify what employees are to do. This lack of clarity is because:

5)

_______
A)

it is written only for benchmark jobs.
B)

it is written for specific employees.
C)

it is written for specific departments.
D)

it is the same for groups of employees.
E)

managers may ask individual employees to take on additional tasks.

6)

The simplest and most popular technique for appraising employees is the:

6)

_______
A)

forced distribution method.
B)

alternation ranking method.
C)

critical incident method.
D)

paired comparison method.
E)

graphic rating scale.

7)

A scale that lists a number of traits and a range of performance for each is called a(n):

7)

_______
A)

alternation ranking method.
B)

forced distribution method.
C)

behaviourally anchored rating scale.
D)

paired comparison scale.
E)

graphic rating scale.