Human Resources Management in Canada 13th Canadian Edition By Gary – Test Bank

Human Resources Management in Canada 13th Canadian Edition By Gary – Test Bank

1) What is a learning organization?

1. A) An organization that provides services to help companies at create, acquire, and transfer knowledge and modify its behaviour to reflect new knowledge and insights
2. B) An organization skilled at creating, acquiring, and transferring knowledge and at modifying its behaviour to reflect new knowledge and insights
3. C) An organization skilled at creating, acquiring, and transferring knowledge via online educational tools
4. D) An organization that teaches students and workers about creating, acquiring, and transferring knowledge to make themselves more productive
5. E) An organization skilled at creating, acquiring, and transferring knowledge to employees that have practical experience but lack post secondary education

Answer: B

Diff: 2 Type: MC Page Ref: 182

Topic: Become a Learning Organization

Skill: Recall

2) Once employees have been recruited and selected, the next step would be

1. A) orientation to learn about the company’s background and their role.
2. B) onboarding to learn about pay scales and career planning.
3. C) orientation to learn how to fit in with coworkers.
4. D) orientation to learn about corporate strategies.
5. E) onboarding to learn about the company’s position on equality.

Answer: A

Diff: 2 Type: MC Page Ref: 183

Topic: Onboarding and Orientation of New Employees

Skill: Recall

3) You have been hired as the new executive director of a child and family services agency and are considering implementing an employee orientation program at this organization. The primary benefit that this new program will likely bring to the organization is which of the following?

1. A) Ensuring employees understand the corporate culture so he or she can change or behaviour to fit in
2. B) Bring to light the company’s code of ethics and rules about harassment
3. C) Ensure each employee understands the employer’s facility for whistle blowing and consequences for unethical actions
4. D) Setting employee goals to establish a foundation for ongoing performance management
5. E) Providing employees clear career paths so they know how they will progress through the organization and over what period of time

Answer: D

Diff: 3 Type: MC Page Ref: 184

Topic: Onboarding and Orientation of New Employees

Skill: Applied

4) The on-going process of instilling in all employees the prevailing attitudes, standards, values, and patterns of behaviour that are expected by the organization and its departments is called which of the following?

1. A) Immersion
2. B) Affirmation
3. C) Declaration
4. D) Socialization
5. E) Culturization

Answer: D

Diff: 2 Type: MC Page Ref: 183

Topic: Onboarding and Orientation of New Employees

Skill: Recall

5) What is the state that results from the discrepancy between what the new employee expected from his or her new job and the realities of it?

1. A) Cognitive dissonance
2. B) Job conflict
3. C) Social shock
4. D) Employee divergence
5. E) Contract discrepancy

Answer: A

Diff: 1 Type: MC Page Ref: 184

Topic: Onboarding and Orientation of New Employees

Skill: Recall

6) How do some organizations commence with orientation activity for the first day of employment as described in your text?

1. A) Inviting new employees to meet with mentors
2. B) Sending newsletters to and hosting dinners for new employees
3. C) Online training so the employee learns about the company and their job
4. D) Bringing employees to a remote location for bonding a cultural socialization
5. E) Providing company products to new employees to use and become familiar with

Answer: B

Diff: 2 Type: MC Page Ref: 184

Topic: Onboarding and Orientation of New Employees

Skill: Applied

7) You have just been hired as the director of human resources at a sportswear retailer. The employee handbook states that “all employees will have the benefits listed in the handbook for as long as they are employed with the company.” In revising the contents of the employee handbook, it is an important component of your role to be aware of which of the following?

1. A) Employee handbooks should not form part of the orientation process since the handbook is updated regularly.
2. B) It should not be a job requirement that employees review the handbook unless they are paid separately for their time to do this.
3. C) In employee dismissal situations courts rarely review handbooks therefore the contents are not legally important.
4. D) Courts have found employee handbook contents to represent a contract so disclaimers should be included.
5. E) It is a best practice to keep benefits static over time particularly to appease long-term employees who may feel new employees a receiving a better deal.

Answer: D

Diff: 3 Type: MC Page Ref: 184

Topic: Onboarding and Orientation of New Employees

Skill: Applied

8) Once an HR specialist explains company matters such as vacation what then should the new employee’s supervisor do?

1. A) Explain the exact nature of the job
2. B) Explain the retirement plan
3. C) Take the employee to lunch
4. D) Explain the appraisal process
5. E) Describe any bonus opportunities

Answer: A

Diff: 1 Type: MC Page Ref: 185

Topic: Onboarding and Orientation of New Employees

Skill: Recall

9) There are three ways described in the text to evaluate on orientation program. What is one of these ways?

1. A) Regression analysis
2. B) Case studies
3. C) Cost/benefit analysis
4. D) Quality circles
5. E) Markov analysis

Answer: C

Diff: 1 Type: MC Page Ref: 186

Topic: Onboarding and Orientation of New Employees

Skill: Recall

10) An important key aspect to a successful executive integration includes which of the following?

1. A) Norms of the organization must be understood before the first day of work
2. B) The realization that executives rarely experience reality shock
3. C) To let executives integrate on their own initiative
4. D) Stressing the importance of listening as well as demonstrating competency
5. E) Clarifying adding perks managers receive once they have reached executive status

Answer: D

Diff: 2 Type: MC Page Ref: 185

Topic: Onboarding and Orientation of New Employees

Skill: Applied

11) Integration at senior levels can continue for months. This is due to which of the following?

1. A) Socialization with different departments in different global markets
2. B) Understanding the true the organizational structure
3. C) Learning what is really behind performance appraisals
4. D) Identifying unspoken dynamics such as who really holds the power
5. E) Seeing through the company’s marketing strategies to understand what the products truly are

Answer: D

Diff: 3 Type: MC Page Ref: 185

Topic: Onboarding and Orientation of New Employees

Skill: Applied

12) What is the process of teaching new employees the basic skills they need to perform their jobs?

1. A) Recruiting
2. B) Training
3. C) Orientation
4. D) Managing
5. E) Coaching

Answer: B

Diff: 1 Type: MC Page Ref: 186

Topic: Develops the Training Process

Skill: Recall

13) Development as it relates to training is best described by which of the following?

1. A) Immediate nature
2. B) Technical nature
3. C) Specific strategic nature
4. D) Short-term nature
5. E) Long-term nature

Answer: E

Diff: 1 Type: MC Page Ref: 186

Topic: The Training Process

Skill: Recall

14) Which organization plan is training part of?

1. A) Operations plan
2. B) Tactical plan
3. C) Business plan
4. D) Strategic plan
5. E) Executive plan

Answer: D

Diff: 2 Type: MC Page Ref: 186

Topic: The Training Process

Skill: Recall

15) In today’s service-based economy, a company’s most important assets are often

1. A) patents and intellectual property.
2. B) relationships with stakeholders.
3. C) its technology and competitive advantage.
4. D) highly knowledgeable workers.
5. E) the HR specialists.

Answer: D

Diff: 2 Type: MC Page Ref: 186

Topic: The Training Process

Skill: Recall