Human Resource Management Raymond Noe 11e

Human Resource Management Raymond Noe 11e

1) There is a strong link between employee satisfaction and engagement, on the one hand, and critical organizational outcomes, on the other hand.

Answer: TRUE

Explanation: There is a strong link between employee satisfaction and engagement, on the one hand, and critical organizational outcomes, on the other hand. This may even be the deciding factor when it comes to who wins and who loses in the competitive market because retention rates among employees are related to retention rates among customers.

Difficulty: 1 Easy

Topic: Introduction

Learning Objective: 10-01 Distinguish between involuntary and voluntary turnover; and discuss how each of these forms of turnover can be leveraged for competitive advantage.

Bloom’s: Remember

AACSB: Analytic

Accessibility: Keyboard Navigation

2) Kevika filed a civil rights infringement after she was wrongfully discharged from her company. Her claim was that she was a member of a protected group.

Answer: TRUE

Explanation: A wrongful discharge suit typically attempts to establish that the discharge either (1) violated an implied contract or covenant (that is, the employer acted unfairly) or (2) violated public policy (that is, the employee was terminated because he or she refused to do something illegal, unethical, or unsafe). Wrongful discharge suits can also be filed as a civil rights infringement if the person discharged is a member of a protected group.

Difficulty: 2 Medium

Topic: Managing Involuntary Turnover

Learning Objective: 10-01 Distinguish between involuntary and voluntary turnover; and discuss how each of these forms of turnover can be leveraged for competitive advantage.

Bloom’s: Understand

AACSB: Analytic; Ethics

Accessibility: Keyboard Navigation

3) Procedural justice is the concept of justice referring to the interpersonal nature of how the outcomes were implemented.

Answer: FALSE

Explanation: Procedural justice is the concept of justice that focuses on the methods used to determine the outcomes received, whereas interactional justice refers to the interpersonal nature of how the outcomes were implemented.

Difficulty: 1 Easy

Topic: Managing Involuntary Turnover

Learning Objective: 10-02 List the major elements that contribute to perceptions of justice and how to apply these in organizational contexts involving discipline and dismissal.

Bloom’s: Remember

AACSB: Analytic; Ethics

Accessibility: Keyboard Navigation

4) Tyree has filed a dispute against his supervisor. As a first step, HR has asked for Christopher, Shelby, and Pablo to sit on a peer review.

Answer: FALSE

Explanation: The first stage in an alternative dispute resolution system is the open-door policy. It involves the two people in conflict attempting to arrive at a settlement together. If no settlement can be reached, they move to peer review.

Refer To: Table 10.4

Difficulty: 2 Medium

Topic: Managing Involuntary Turnover

Learning Objective: 10-02 List the major elements that contribute to perceptions of justice and how to apply these in organizational contexts involving discipline and dismissal.

Bloom’s: Understand

AACSB: Analytic; Ethics

Accessibility: Keyboard Navigation

5) Whereas employee wellness programs deal with employees who have developed problems at work because of health-related issues, employee assistance programs (EAPs) take a proactive and preemptive focus on trying to prevent health-related problems in the first place.

Answer: FALSE

Explanation: Whereas employee assistance programs (EAPs) deal with employees who have developed problems at work because of health-related issues, employee wellness programs take a proactive and preemptive focus on trying to prevent health-related problems in the first place. Some of these programs take a very positive approach and are not very controversial.

Difficulty: 2 Medium

Topic: Managing Involuntary Turnover

Learning Objective: 10-02 List the major elements that contribute to perceptions of justice and how to apply these in organizational contexts involving discipline and dismissal.

Bloom’s: Understand

AACSB: Analytic; Ethics

Accessibility: Keyboard Navigation

6) Dennis has just lost his job. He has brought his resume to a outplacement counselor and hopes she will also help him with interview techniques.

Answer: TRUE

Explanation: Many organizations provide outplacement counseling, which tries to help dismissed employees manage the transition from one job to another. There is a great deal of variability in the services offered via outplacement programs, typically including career counseling, job search support, resume critiques, job interviewing training, and provision of networking opportunities.

Difficulty: 2 Medium

Topic: Managing Involuntary Turnover

Learning Objective: 10-02 List the major elements that contribute to perceptions of justice and how to apply these in organizational contexts involving discipline and dismissal.

Bloom’s: Understand

AACSB: Analytic; Ethics

Accessibility: Keyboard Navigation

7) The theory of progression of withdrawal states that dissatisfied individuals spontaneously enact a set of behaviors all at once to avoid their work situation.

Answer: FALSE

Explanation: The theory of progression of withdrawal states that dissatisfied individuals enact a set of behaviors to avoid their work situation. Someone who is dissatisfied with the job or organization might not be able to jump to another job right away but instead will disengage either temporarily (through absenteeism or tardiness) or psychologically (through lower job involvement and organizational commitment) until the right opportunity comes along.

Difficulty: 1 Easy

Topic: Managing Voluntary Turnover

Learning Objective: 10-02 List the major elements that contribute to perceptions of justice and how to apply these in organizational contexts involving discipline and dismissal.

Bloom’s: Remember

AACSB: Analytic

Accessibility: Keyboard Navigation

8) There is a general consensus among most theories of employee satisfaction that withdrawal behaviors are unrelated to one another.

Answer: FALSE

Explanation: Regardless of the theory, there is a general consensus that withdrawal behaviors are clearly related to one another, and they are all at least partially caused by job dissatisfaction.

Difficulty: 1 Easy

Topic: Managing Voluntary Turnover

Learning Objective: 10-02 List the major elements that contribute to perceptions of justice and how to apply these in organizational contexts involving discipline and dismissal.

Bloom’s: Remember

AACSB: Analytic

Accessibility: Keyboard Navigation

9) Whistle-blowers avoid taking issues to external constituencies and try to resolve them internally.

Answer: FALSE

Explanation: Employees can initiate change through whistle-blowing (making grievances public by going to the media). Whistle-blowers are often dissatisfied individuals who cannot bring about internal change and, out of a sense of commitment or frustration, take their concerns to external constituencies.

Difficulty: 1 Easy

Topic: Managing Voluntary Turnover

Learning Objective: 10-02 List the major elements that contribute to perceptions of justice and how to apply these in organizational contexts involving discipline and dismissal.

Bloom’s: Remember

AACSB: Analytic

Accessibility: Keyboard Navigation

10) When properly channeled by a secure and supportive leader, “voicing opportunities” for lower-level employees can prevent turnover among highly engaged employees.

Answer: TRUE

Explanation: When properly channeled by a secure and supportive leader, “voicing opportunities” for lower-level employees can often result in substantial organizational improvements and prevent turnover among highly engaged employees.

Difficulty: 1 Easy

Topic: Managing Voluntary Turnover

Learning Objective: 10-02 List the major elements that contribute to perceptions of justice and how to apply these in organizational contexts involving discipline and dismissal.

Bloom’s: Remember

AACSB: Analytic; Ethics

Accessibility: Keyboard Navigation