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Human Relations 6th Edition By Lowell – Test Bank

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  • ISBN-10 ‏ : ‎ 1259911640
  • ISBN-13 ‏ : ‎ 978-1259911644

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SKU:tb1002505

Human Relations 6th Edition By Lowell – Test Bank

Chapter 06 Communication and Human Relations

1. The ability to communicate well on the job is an important job skill for employees.

TRUE

Learning Objective: 06-01 Explain the crucial role of communication at work and what occurs when miscommunications happen.

2. The personalization and “tone” of messages can get lost in brief e-mail or text messages.

TRUE

Learning Objective: 06-01 Explain the crucial role of communication at work and what occurs when miscommunications happen.

3. Information overload is one of the fallouts of selective listening.

FALSE

Learning Objective: 06-02 Compare and contrast successful and unsuccessful listening skills.

4. In the context of tuning out messages for communication, red flag words usually bring out an immediate, negative emotional response from a listener.

TRUE

Learning Objective: 06-02 Compare and contrast successful and unsuccessful listening skills.

5. In the contexts of effective listening, the process of doing business can be badly hampered by prejudice.

TRUE

Learning Objective: 06-02 Compare and contrast successful and unsuccessful listening skills.

6. Red flag words contribute to reducing instances of miscommunication.

FALSE

Learning Objective: 06-02 Compare and contrast successful and unsuccessful listening skills.

7. Some red flag words can have implied meanings beyond their literal meaning.

TRUE

Learning Objective: 06-02 Compare and contrast successful and unsuccessful listening skills.

8. Active listening involves a high tolerance for distractions.

FALSE

Learning Objective: 06-02 Compare and contrast successful and unsuccessful listening skills.

9. A major cause that underlies poor listening habits is that most people are taught from childhood that listening requires energy, attention, and organization.

FALSE

Learning Objective: 06-02 Compare and contrast successful and unsuccessful listening skills.

10. Timing can be a major factor when a message becomes distorted and misunderstood.

TRUE

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